Is this The Highlands at Sugar pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at The Highlands at Sugar?

Check-in time for The Highlands at Sugar starts counting from 4:00 PM and check-out is until 10:00 AM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the The Highlands at Sugar have a swimming pool?

Yes, this The Highlands at Sugar has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in The Highlands at Sugar?

Best-rates for the The Highlands at Sugar starts from $134 per night with includes Parking, TV, Security/Safety, Bedding/Linens, Wellness Facilities, Toiletries, Guest Services, Entertainment, Internet, Kitchen, Balcony/Terrace, Sports/Activities, Child Friendly, Barbecue/Outdoor Cooking, Hot Tub, Pool, Fireplace/Heating, Laundry with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is The Highlands at Sugar a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this apartment 3 stars or guests have recommended them suitable for families. As reported by the owner or manager, the apartment has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the The Highlands at Sugar wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the The Highlands at Sugar has not specified they are wheelchair accessible. Likewise, there is not an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the The Highlands at Sugar?

Based on the information reported by the owner or manager, the The Highlands at Sugar indicates 1 day stay policy at this apartment. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for The Highlands at Sugar?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

The Highlands at Sugar | Apartment in Banner Elk

| 8.2 (755 Reviews) | 1 Bedroom 1 Bathroom

Sugar Mountain Apartment | The Highlands at Sugar

1 Bedroom Apartment in Sugar Mountain, Banner Elk

While you're here, you can enjoy all the comforts of home and more, including a refrigerator and an oven, as well as a stovetop and a dishwasher. Other amenities include laundry facilities, towels, a DVD player, and kitchenware and utensils.

Amenities

Parking

Pool

Balcony/Terrace

Security/Safety

Sports/Activities

Bedding/Linens

Wellness Facilities

Fireplace/Heating

Toiletries

Guest Services

Entertainment

Barbecue/Outdoor Cooking

Child Friendly

Hot Tub

Internet

Kitchen

Laundry

Facility Overview

Air Conditioner

Heating

Bathrooms

Bathtub or shower

Hair dryer

Towels provided

Free toiletries

Bedroom

Bed sheets provided

Fireplace

Kitchen

Stovetop

Coffee/tea maker

Dishwasher

Refrigerator

Microwave

Oven

Toaster

Cookware/dishes/utensils

Laundry

Washer/dryer

Laundry facilities

Parking

Free self parking on site

Pet Friendly

Service animals only (pets not allowed)

Accessibility

Smoke-free property

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

Wheelchair accessible (with limits)

No elevators

Activities

Fitness center

Entertainment

Pool or billiards table

Flat-screen TV with satellite service

Arcade/game room

TV in a common area

DVD player

Games

General

57 rooms

English

Guest Services

Playground

Guidebooks/recommendations

Fireplace in lobby

Vending machine

Front desk (limited hours)

Iron/ironing board

Phone

No housekeeping

Restaurant dining guide

Local maps

Internet

Free WiFi

Outdoors

Barbecue grill

Balcony

Security/Safety

Smoke detector installed (host has indicated there is a smoke detector on the property)

Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)

First aid kit

Skiing

Snowboarding and downhill skiing nearby

Spa

Indoor pool

Hot tub

Policies

Check-in

Check-in start time: 4 pm; check-in end time: 5 pm contactless check-in available late check-in subject to availability minimum check-in age: 25

Check-out

Check-out before 10 am contactless check-out available

Child Policy

Children are welcome. rollaway/extra beds are not available. cribs (infant beds) are not available.

Pet Policy

Pets not allowed (service animals are welcome, and are exempt from fees)

Smoking Policy

Smoking is not permitted

Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges host has indicated there is a smoke detector on the property host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property safety features at this property include a first aid kit special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards; cash is not accepted this property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room this property is professionally cleaned

Reviews

Jonathan

Dec 1, 2025 12:49:08 PM

Review Score: 8

Summary: Clean comfortable spacious unit. Older complex could use some soundproofing between the upper and lower units.

See All Reviews

Room Arrangement

Room Info	Facilities
Apartment, 2 Bedrooms Room Size: m² 2 King Beds 1 Double Sofa Bed	General Number of living rooms 0, Number of bedrooms - 2, Toilet paper, Bed count minimum 1, Bed count maximum 2
Apartment, 1 Bedroom Room Size: m² 1 King Bed 1 Double Sofa Bed	General Number of living rooms 0, Number of bedrooms - 1, Toilet paper, Bed count minimum 1, Bed count maximum 1
Twin Room Room Size: m² 4 King Bed, Twin Beds and Double Sofa Bed	General Bed count minimum 4, Number of living rooms 0, Number of bedrooms - 0, Toilet paper, Bed count maximum 4